Services

ServiceNow Modules

ServiceNow is a powerful platform that provides various modules to automate and streamline business workflows. By utilizing ServiceNow, companies can improve efficiency, reduce costs, enhance customer satisfaction, and minimize security incidents.
Some of the ServiceNow modules that I have hands-on experience with include:

ITSM

Deliver ITSM on a single platform | Improve IT productivity | Create Resilient service experiences | Achieve new insights

HRSD

Simplify access to the services | Engage employees anywhere | Support Hybrid work | Deliver employees journeys

Integrations

A ServiceNow integration is an information exchange between the Now Platform® and another third party system or source

Virtual Agent

Redefine your support experience | Provide self-service anytime | Increase deflections and agent productivity

Custom Scoped Applications

With custom application development in ServiceNow is an inspiring process in which you discover precisely what your needs and challenges are

Now Agent & Now Mobile

Provide native mobile for the enterprise | Powerful self-help | Consolidated approvals | Employee onboarding | Chatbot and live chat

ATF's

Reduce upgrade and development time by replacing manual testing with automated testing. Schedule test suite runs or bath them together.

ITBM

Manage outcomes to create value | Adapt planning for uncertainty | Scale work to deliver faster | Demand/Resource Management

ServiceNow Certifications Completed By Me

ServiceNow training and certification helps you quickly maximize platform capabilities to better achieve your goals.

ServiceNow Certified System Administrator

Mastery of System Administration and certifies that a candidate has the skills and essential knowledge necessary to manage the configuration, implementation, and maintenance of the ServiceNow platform.

ServiceNow ITSM CIS

The Certified Implementation Specialist - IT Service Management exam certifies that a candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow ITSM applications.

Micro-Certification - Flow Designer

The Flow Designer Fundamentals Micro Certification exam certifies that a successful candidate has the skills and essential knowledge to configure, implement this application in the ServiceNow platform.

Micro-Certification - Virtual Agent

The Virtual Agent exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, maintenance, and administration of the Virtual Agent application.

Micro-Certification - Predictive Intelligence

The Predictive Intelligence exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and administration of the Predictive Intelligence application.

Micro-Certification - Automated Test Framework

This exam certifies that a successful candidate has the fundamental skills and essential knowledge to develop, execute, and administer testing using the Automated Test Framework.

Micro-Certification - Integration Hub

The ServiceNow IntegrationHub Fundamentals Micro-Certification exam certifies that a successful candidate has the skills and essential knowledge to implement this application in the ServiceNow platform.