As a Software Engineer with hands-on experience in the ServiceNow Now Platform, JavaScript, Core Java/J2EE, and MySQL, I am skilled in implementing, configuring, and customizing a variety of ServiceNow modules, including but not limited to IT Service Management (ITSM), IT Operations Management (ITOM), Project Planning & Management (PPM), Service Catalog, Performance Analytics, Now Agent & Now Mobile, Automated Test Framework (ATF), Custom Scoped Applications, and Virtual Agent. Specifically, I have extensive experience in ITSM, Custom Scoped Application, and HR Case Management, tailoring these modules to meet specific business needs and achieve optimal outcomes.
Additionally, I have experience integrating ServiceNow with third-party applications and instances, allowing for seamless collaboration across platforms. With my expertise and passion for software engineering, I am always seeking new challenges and opportunities to further expand my knowledge and skills.
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